According to a study conducted by J.D. Power and Associates, the California-based market information services company Amica has won accolades with the highest consumer satisfaction score for auto insurance companies. This is as per the information that has just been released in the ‘2011 US National Auto Insurance Study.’

Customer satisfaction was measured using five factors such as policy offerings, interaction with customer, billing and payment, as well as claims. According to the study, there was overall improvement in customer satisfaction this year and the average index score was 790 on a 1000-point scale, which is up by 13 points from 2010.

Some of the top scorers are Amica Mutual 843, Erie Insurance 825, Shelter Insurance Cos 816, Auto Owners Insurance 815, Ameriprise 804, State Farm 804, Geico 797, State Auto Insurance Cos 792, American Family Insurance 791, and Alfa Insurance 787. USAA also had a high score but were not part of the ranking due to t ... Read more »